Lately I have been receiving a number of emails from residents on their complaints against certain issues managed by MPSJ. May I gently remind all to do the followings:-
1. First, lodge your complaint with MPSJ (all details are found on the left hand side of my blog);
2. Then you will be given a complaint number;
3. If no action is taken by MPSJ after the first complaint, contact your MPSJ councillor immediately and provide the complaint number for them to follow up with MPSJ; and
4. If you do not hear from your MPSJ councillor, then contact me.
Similarly, if you have an emergency – you need to first contact the ambulance and not my office. My office has received calls before from residents who have difficulty in breathing.
If you experience water cut – you need to first contact Syabas and the same applies for electricity cut – contact TNB first.
At each meeting with residents, I remind them of these steps. Please do your part to enable me to do my part more effectively. I do not have 1200 MPSJ staff working in my office, I only have one full time staff employed by the State Government. I must thank those selfless residents who are proactive and civic-minded, people who care enough not to just care about their own backyards but their surrounding neighbourhood as well. I am not complaining, I will assist you when a system fails but I do urge that you play your part first. Also for those who wish to lodge a complaint yet want to remain anonymous, we are sorry we cannot entertain an anonymous resident. I have encountered at least 2 complaints which are hoax complaints. Educating the public is an ongoing process, people who think that March 8 is a magic wand that has changed the whole nation in the blink of an eye are greatly mistaken. Join me at my service centre on one Thursday evening and allow me to explain to you the truth in that aforesaid statement.
Below is an email I received from a thoughtful resident in USJ 8:
Case: Inclined Lamppost
– On 28th October, 2008, I went to MPSJ to make a report, regarding to one lamp post which seemed like falling down soon.
– That lamppost is nearby Good Year Court 3 & Jalan Kewajipan.
– Days later, I made a call to MPSJ to follow up. Another week later, I made another call to Jabatan Kejuruteraan to follow up again. I was told that the new lamppost had been ordered, and the replacement work would be completed before 17th November 2008.
– On 10th November 2008, I noticed that the new lamppost has already been replaced.
My message to all residents in Subang Jaya and USJ:
We all can do our part in taking care of this community. We should not always hope that some other people will help us solve problems. We ourselves should take initiative in making report to MPSJ, whenever we notice there are broken roads, inclined lamppost, or broken water pipes, etc.
The above case is not the first case which I made report to MPSJ and followed up all by myself, without disturbing our ADUN. I have been doing this kind of “reporting” job since many years ago. Got a broken-road case happened several years ago took me about 4 months to settle with many authorities.
In fact, beside the above case, I have also made reports regarding to one more inclined lamppost nearby Kawasan Perindustrian (Near Giant USJ) and one “rotten” tree which has been damaged by termites near USJ 2. I will follow up and monitor these 2 cases until they are solved by MPSJ.
Showing this kind of case to you all does not mean that I want to get compliment from Hannah Yeoh, or does not mean that I want to show off. In fact, I do not need any compliment from anyone, and I do not need to show off by sharing this kind of case with you all.
My intentions of doing such a job are just very simple:
1) I cannot assume that other people would have already made a report to MPSJ, so I can just wait and see whether such inclined lamppost will be fixed one day. So, please do not think that some people might already make a report, so that you, as a resident in this community, can do nothing.
2) I am concerned that if such inclined lamppost really falls down one day, some people will get hurt. I really do not want to see such incident to happen.
3) Without disturbing our ADUN, Hannah Yeoh, I myself can take initiative to go to MPSJ and make a report. Then, most importantly, I myself will also follow up the case until the problem is finally solved by MPSJ. The whole process can all be done by myself. So, the whole process can also be done by you, as a resident in Subang Jaya/USJ.
4) By doing all those reporting and monitoring jobs by ourselves, we can help our ADUN in reducing her daily workloads. Please do not always wait for Hannah Yeoh
to appear in front of you, then you only know how to make a complaint to her at that time. As a resident in this community, we should do our part. In fact, if we see similar case in other area, i.e, KL, PJ, which we do not live there, whenever possible, we should also always try to make a report to the nearest councils.
5) Lead by example. If you can do this kind of job by your own, not only you will understand a bit of how a ADUN or his/her associates got to do whenever receiving such report, but also you can show a good example to your neighbours, and most importantly, to your own family members that you are able to take initiative in solving such case all by yourself, without seeking for ADUN’s help.
It is not a rocket-science project which we are not able to do. By doing all those jobs ourselves, we can help our ADUN save so much time, and we can make sure that nobody will get hurt due to a broken road or falling lamppost.
If your own house got problems, do you need to wait for someone to ring up contractors and get them fixed? The answer is “No”. If that is your house, you would already take many steps in solving those problems by your own. However, when seeing something is wrong out there, many of us usually will have “I-Don’t-Care” mindset, or wait for others to make report, or worse still, “Raise voice in front of your ADUN,as though that is only her problem”.
Please do not have such mindsets starting from today. If we do not care about our own community, who will?
We need a great ADUN like Hannah Yeoh in solving more important issues for the community, and Hannah Yeoh also needs residents who will take initiative in taking care this community! Stop passing all responsibilities to our ADUN. If we do not lead by example, the tendency of our future generations having a “Don’t Care” mindset/attitude will be high.
After you all read about my sharing, I hope that many of you who stay in this community will start doing what I have been doing. Let’s work together to make our place even better.
God Bless You & The Community.
Alan.
USJ 8 Resident.